Merchant FAQs
Find the answers to commonly asked questions about our retail financing here.
Q1. How can I contact Duologi?
You can contact us by:
Telephone: 0345 521 1881 on Monday to Friday between 9.00am-5.30pm (excluding bank holidays)
Telephone Options:
- Option 1: All Existing Customers with an active loan agreement.
- Option 2: All Existing Customers that need financial assistance or are in financial difficulty.
- Option 3: All New Customers – if you are making an application, have had an application
declined, or have not received your welcome pack.
E-mail: customers@duologi.com – Please note we aim to respond to e-mails within 5 working
days, so if you need to speak to us quickly, it is better to call us.
Post: The Square, Arena, Basing View, Basingstoke RG21 4EB
Q1. Does it cost anything to open an account with Duologi?
No. There is no cost at all to set up an account with Duologi. If you would like to offer your customers certain products such as 0% Interest-free finance, then there will be subsidy costs associated with this.
Your finance expert can guide you through these, so you know exactly what is best for you and your business.
Q2. What are the criteria to sign up as a merchant?
We ask that your business has been trading for at least 24 months with a turnover of at least £1m (one million pounds sterling) and that you have a positive balance sheet.
There are always exceptions to the rule, so please do contact us if you don’t quite fit the criteria.
We want to help you and your customers so we will do all we can to get you an account.
Q3. Is Duologi secure?
We take security extremely seriously and work hard to ensure that our platform and all your data is kept safe.
Online transactions are often more secure than those that take place in shops as all the information transmitted online is highly encrypted.
At Duologi we use proven techniques to ensure the security and integrity of everyone’s sensitive data. Our public web servers are Thawte certified, meaning you and your customers can be confident that nobody can impersonate Duologi to obtain your confidential information.
Our data storage and the communication between us and our partners are regularly audited to the highest standards to ensure a secure transaction environment.
We regularly third-party test for vulnerabilities and review the security of our application process.
Q4. Do I need FCA authorisation?
The answer is twofold: Yes and no!
If your intention is solely to provide 0% Interest-free finance for a period of up to 12
months, you do not need to be regulated or hold FCA authorisation according to their
regulations.
However, if you plan to offer interest-bearing finance or finance options with terms exceeding 12 months, you will be required to obtain the appropriate FCA authorisation.
For more comprehensive information on how to apply for an FCA authorisation, you can find detailed details here: FCA authorisation.
It is important to ensure compliance with the relevant regulations to operate within the bounds of the law.
If you have any further questions or need assistance, feel free to reach out to your account manager who will be happy to assist with any queries you may have.
Q5. Can I have a demo before signing up?
Of course. We would love to show you just how simple offering finance is.
Please contact one of Duologi’s finance experts today who will be happy to take you through a demo of the system: